The company provides subscribers with a wide selection of ad-free music. You can also watch videos of your favorite shows and create ad-free Pandora stations. In addition, you can also watch exclusive podcasts. Moreover, you can sign up for a free trial and then cancel it at any time.
Unfortunately, the company has a bad customer service. Its agents are mostly foreign, and they do not speak good English. They may even offer you discounts, which are not a good idea. Even though the company"s website and chat agent don"t explicitly state that you can cancel your subscription through chat, you can still do so. This is because the company has quietly added an online cancellation option.
Before you can use this feature, you need to log in to your account. Afterwards, you can either use the official website or chat. By doing so, you will have access to the online account center, where you can see your account ID on Channel 0. Once you are logged in, you will find the Cancel Subscription option.
When you click the Cancel Subscription button, you will be prompted to enter a reason for the cancellation. If you are unable to remember your reason, you can call the company"s customer service line. However, you should be aware that this will only be able to be completed if you are located in California. That is because the company is under a consumer protection law that requires companies to offer the same cancellation option for both online and offline services.
If you don"t have a SiriusXM account, you can sign up for a free demo. During your trial period, you will be notified when it is over. After that, you can cancel the subscription through the official web page or by contacting a live agent.
To avoid problems, you should also be sure that you have the correct Gmail account before signing up. Otherwise, you may end up paying for a subscription that you didn"t use. Moreover, the cancellation process is not as easy as you might think.
However, if you aren"t comfortable contacting a customer service representative, you can opt to cancel your subscription through the online web portal or through a third-party service. As long as you are located in California, you should be able to use the company"s online cancellation option.
For those who prefer to stay away from the phone, they can also choose to send a text message. All they have to do is tell their cell phone provider that they need to contact SiriusXM. Eventually, the company"s virtual agent will connect you with a customer service rep. While you will have to make a few steps to cancel your subscription, the process is faster than calling the company"s customer service line.