Before calling the customer service, you can check to see if they are available on your device. If they are not, they might be able to refer you to a product that is compatible with your current model. Some customers report that the customer service is rude and doesn"t take their complaints seriously. To avoid this problem, write down notes about your concerns and follow up with the customer service representative. This will help you figure out if there are any misunderstandings and will allow you to identify the areas where you may be miscommunicating.
When you call, you should be prepared with your Sirius XM subscription information and billing information. This is to prevent any confusion or delays in resolving the issue. During your call, make sure to have your device on hand so that you can easily reference the order confirmation and billing statements. Also, keep an eye out for screen shots of any technical issues that may have occurred. These will help you to quickly pinpoint the exact problem you are experiencing and will provide you with additional information if needed.
While you are waiting to speak with the customer service representative, you should review any notes you have taken to ensure that you understand the problem completely. It is important to remember that you might not have to talk to your Sirius XM representative for very long.