When it comes to the actual listening experience, SiriusXM offers streaming radio with a color screen. Several buttons provide access to the menu and dayparting. Other features include remote scheduling and audio messaging. Unlike terrestrial radio, SiriusXM radios can lose signals from time to time. If the signal doesn"t reach the user"s car, the company recommends that they contact customer service.
Some consumers complain about lengthy wait times and rude customer service representatives. Others claim that the company never listens to their concerns. However, in most cases, customer service can help solve your issues. There are two ways to reach customer service: by phone or through the website.
SiriusXM is a popular satellite radio service. Several major car companies offer the service, as well as trucks, boats, and aircraft. SiriusXM is available in more than 100 million cars. Although SiriusXM is a subscription-based service, it offers free trial offers twice a year. You can contact the customer service department to enroll in one of the free trials.
SiriusXM also provides a central portal with a variety of features. For example, you can set up remote dayparting, manage audio messaging, and make use of the company"s audio calling feature. Additionally, you can manage the billing details of your account. Using the central portal is simple, and it requires no special hardware. To activate a SiriusXM radio, you can enter your Radio ID or ESN. You may also be able to find a radio by entering your VIN number.
SiriusXM may contact a subscriber if they are on a DNC list. This list is used to prevent telephone solicitations. Although SiriusXM can still contact a subscriber, it will be limited in its communications. Depending on the situation, a customer service agent can recommend a workaround to the problem. They can also help with billing or product-related questions.
SiriusXM is not compatible with all devices, though. Some are able to transmit data and receive the company"s satellite signals, but other devices cannot. Therefore, the company is not responsible for incompatibility with third-party devices. That said, it is important for users to check the compatibility of their streaming device before using it with a SiriusXM subscription.
While SiriusXM does not sell personal information to third parties, the company does collect and retain customer data for legal reasons. This data includes the company"s employees and applicants, as well as information regarding consumer subscriptions. As part of the company"s legal obligations, it retains this data for at least a decade.