To get the best possible service from the people in charge of your entertainment and navigational devices, you"ll need to take a proactive approach. First and foremost, you"ll want to take the time to read through the subscription agreement. Among other things, you"ll want to learn about your rights and responsibilities as a Sirius XM subscriber. After all, you don"t want to be the next victim of a fraudulent claim. You should also know that your Sirius XM subscription is not compatible with all devices. Fortunately, there are ways around this.
Another reason you"ll find yourself calling the service line is if you have a faulty device. Luckily, Sirius XM offers a warranty program for customers who are having trouble with their gear. It"s worth noting that you can also use their online customer support portal to inquire about your specific issue. Moreover, you"ll have the benefit of knowing the right contact information in case your call goes unanswered.
Lastly, you"ll want to know what to do if you need to cancel your service. Although they don"t give out a lot of details on their site, they do provide a toll free number and a web based form. Once you fill out the required forms, they will work with you on your behalf. However, you"ll want to do your research before hand, as the company has been known to make a habit of denying refunds. So before you shell out your hard earned money, you may want to check your credit card statements and other pertinent records.