There are also cases where customers complain about rude customer service agents. Often, these complaints involve long wait times and unresponsiveness. In these cases, you should call the SiriusXM retention department to ask for assistance. After speaking to a representative, you should provide your account number and the reason for your request. At that time, they will provide you with several offers. Although you may have to accept a few of them, you will be able to save money on your SiriusXM subscription.
SiriusXM offers two kinds of accounts. One is a free trial plan that automatically renews once you complete the free trial. If you don"t want to continue the service after the free trial, you must cancel it at least 24 hours before the renewal date. Additionally, if you have a SXM subscription, you must notify the company at least 24 hours before the renewal date to avoid being charged for the service.
The other type of account is a permanent one, which is available for a life time. When you sign up for a subscription, you can save up to 25% off the full price of the package. Generally, the discounts are offered to new subscribers. Also, you can share the account between two vehicles. Alternatively, you can contact the car dealership to obtain the same offer.
Besides the permanent subscription, SiriusXM also offers temporary emergency services. It uses an embedded device that is plugged into your vehicle. The system receives GPS signals and transmits them to the company"s customer care center. In order for the system to function properly, your vehicle must be in good working condition and have an adequate battery power.
As mentioned, the company does not guarantee that you will get a theft alarm notification in all cases. Occasionally, there are physical obstructions that affect the reception of the SiriusXM Satellite System. For instance, metallic objects can interfere with the system"s signal. Other antennas, such as those used for satellite television, can also prevent the system from receiving signals. While the company claims to have a "zero-tolerance" policy for theft, it cannot be held liable for incompatibility with third-party devices.
The SiriusXM app is available on desktops, laptops, and mobile phones. Users can customize their favorite music channels and listen to the radio on demand. Some of the available features include order confirmations, billing statements, and screen shots of any technical issues.